Refund policy

Cancellation, Rescheduling and Refund Policy

The Actor Atelier sells appointments, classes, coaching sessions, workshops and other services. We do not sell or ship physical products, so merchandise returns do not apply.

Client cancellations and rescheduling

You may cancel or request to reschedule a booked service up to 48 hours before its scheduled start time for a full refund.

Cancellation and rescheduling requests must be sent to info@theactoratelier.com. A request is considered received at the time the email reaches us.

Requests received less than 48 hours before the scheduled start time are not eligible for a refund. Missed appointments and failure to attend are also non-refundable.

Rescheduling is subject to availability. If a suitable replacement date or time is unavailable, an eligible cancellation will be refunded instead.

Cancellations by The Actor Atelier

If The Actor Atelier cancels a service, you may choose either:

• A full refund; or

• A transfer to another available date or service of equivalent value.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit-card provider.

If more than 15 business days have passed since your refund was approved, please contact info@theactoratelier.com.

Questions

For questions about cancellations, rescheduling or refunds, contact:

The Actor Atelier
info@theactoratelier.com

This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection laws.